We’re Here to Listen – Your Feedback Matters
We provide a high level of care, but recognise that sometimes things don’t go well. If you’re not happy with the service you’ve received, we’re here to listen. Please speak to a member of our team, or ask about our complaints process – we want to make things right for you, and improve wherever we can.
How to Make a Complaint
You can tell us about your concerns:
In person
By phone to 01582 291828
By email or letter to
Harpenden Aesthetics Ltd.
The Old Stables
Pipers Lane
Harpenden
AL5 1AJ
There’s no time limit – we want to hear from you whenever you’re ready, but it is best to make your complaint as soon as possible, as memories will be fresher and it will be easier to investigate the facts.
What Happens Next
- We’ll try to resolve small issues on the spot.
- If it needs a full response, we’ll acknowledge your complaint within 3 working days and provide you with the name of the person managing your complaint.
- We aim to give you a full reply within 20 working days.
- If it takes longer, we’ll keep you updated.
If You’re Still Not Happy
You can ask for your complaint to be reviewed by an independent healthcare adjudicator. We’ll give you the details if needed.
We Learn from Every Complaint
All feedback helps us improve. Your concerns will be treated with respect, handled confidentially, and used to make our service better.
